Compliance

Complaints

Register a Complaint

PMS Clients

Chaitali Kawale
chaitali.kawale@multi-act.com

PMS Registration No: INP000002965
SEBI SCORES ID: pfm00726

Investment Advisory Clients

Vikas Biyani
Vikas.biyani@multi-act.com

IA Registration No: INA000008589
SEBI SCORES ID: IADM0084

AIF Investors

Sekar Iyer
Sekar.iyer@multi-act.com

AIF Registration No: IN/AIF/2/17-18/0367
SEBI SCORES ID: AIF00758

Alternatively, you may register your complaint by logging on to SEBI SCORES

Online Dispute Resolution Portal

Dear Investor,

Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Maker”
A copy of the said SEBI circular is here – The Circular
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities market has been established.
SMART ODR Portal (Securities Market Approach for Resolution through ODR Portal) can be accessed via the following link – SMARTODR
You are requested to take note of the contents of the SEBI circular.
Thank you for your continued support.

_________________________________________________________________________________________________________________________________________________________________________________

Investor Grievance Process

In the event the Client has any grievance on the services standards or reporting that the Portfolio Manager has agreed to provide, the Client shall write to Customer Services Team of the Portfolio Manager at mapmsdesk@multi-act.com or Tel No. +91-22-61408989. The Customer Services Team shall acknowledge the receipt of the email within 2 working days. Furthermore, the Customer Services Team shall, within a period of 21 (Twenty-one) calendar days from the date of receipt of the complaint, respond to the Client in the form of an Action Taken Report (ATR) stating the action taken, and where the grievance is of a repetitive nature, the steps taken to prevent its recurrence.

If the Client is not satisfied with the ATR of the concern, then the client shall write to the Compliance Officer – sekar.iyer@multi-act.com – Tel No.+91-22–61408989. The timelines specified for the Customer Services Team, relating to acknowledgement and responding to the Client in the form of an ATR, shall be applicable to the Compliance Officer of the Portfolio Manager.

In the event the Client is not satisfied with the resolution provided by either the Customer Services Team or the Compliance Officer, the Client can contact Principal Officer rohan.samant@multi-act.com Tel No.+91-22-61408989.

If the Client does not receive a response from the Portfolio Manager or is not satisfied with the response provided, the Client may approach SEBI to address complaints against registered Portfolio Managers. The complaint can be filed in the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/

After exhausting all aforementioned options for resolution, if the Client is still not satisfied, they may initiate dispute resolution through the Online Dispute Resolution Portal (ODR) at https://smartodr.in/login .

Alternatively, the Client can directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Portfolio Manager is not satisfactorily resolved or at any stage of the subsequent escalations mentioned above.

The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in SCORES guidelines or is not pending before any arbitral process, court, tribunal or consumer forum, and is non-arbitrable in terms of Indian law.

Stay up to date with Multi-Act

Receive monthly updates by signing up to our newsletter.

Current complaints

Data for the month ending – September, 2024

Complaints status

 

Sr. No.

Received from

Pending at the end of last month

Received

Resolved*

Total Pending #

Pending complaints

> 3 months

Average Resolution time^ (in days)

1

Directly from Investors

0

0

0

0

0

0

2

SEBI (SCORES)

0

0

0

0

0

0

3

Other Sources

(if any)

0

0

0

0

0

0

 

Grand Total

0

0

0

0

0

0

* Inclusive of complaints of previous months resolved in the current month.

# Inclusive of complaints pending as on the last day of the month

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

 

Trend of monthly disposal of complaints

Sr.

No.

Month

Carried forward from previous month

Received

Resolved*

Pending#

1

April, 2024

0

0

0

0

2

May, 2024

0

0

0

0

3

June, 2024

0

0

0

0

4

July, 2024

0

0

0

0

5

August, 2024

0

0

0

0

6

September, 2024

0

0

0

0

 

Grand Total

0

0

0

0

*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

SN

Year

Carried forward from previous year

Received

Resolved*

Pending#

1

2020-21

0

0

0

0

2

2021-22

0

0

0

0

3

2022-23

0

0

0

0

4

2023-24

0

0

0

0

 

Grand Total

0

0

0

0

*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.